Contra Costa SBDCPleasant Hill, CA

Client Advising Process

At the Contra Costa Small Business Development Center, we take great pride in delivering accessible group trainings and results-driven individualized advising services.  Our client process is the key to creating tremendous value for our host, supporters, partners, clients and the community. 

The cost of individualized advising and feedback in our business/strategic planning classes, however, requires that our Center assess all projects for the potential for economic impact milestones.  These are defined by the Small Business Administration (SBA) as:

1. A new business start
2. Job(s) created
3. Job(s) retained
4. Sales increases (year over year)
5. Equity or debt investments into the business 

Current and aspiring business owners seeking individualized services are initially assessed for the potential to achieve economic impact in the next 6-12 months by a lead advisor.  If the lead determines that the project is likely to achieve one or more of the milestones above, then he/she works with the client to draft a Scope of Work for individualized services tied to economic impact for approval by the Center. 

The expectations are that clients will complete all required forms and for every hour the Center invests in a project, the client and his/her team will work approximately 5 hours.  This 5-to-1 ratio ensures results.  If clients do not submit completed formsfollow-through on goals set in advising sessions or report back economic impact including third-party verification of loans funded, especially when requested, the Center may suspend individualized services because both jeopardize future funding.  If, however, goals/milestones are achieved and communicated and forms are completed (in some cases yearly), then additional Scopes of Work tied to economic impact may continue to be drafted and submitted for approval.

Data collection and outcome tracking is an integral part of our business model and helps us to assess your project.  Please keep that in mind as you complete your request for advising services by clicking below.


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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.