Contra Costa SBDCPleasant Hill, CA

Customer Service

Customer Service

Tuesday, October 22, 2019 6:00pm to 9:00pm
No Cost

Customer Service is traditionally the relationship we have with our customers. A second, just as valuable aspect is the relationship we have with our coworkers. Employees who treat each other poorly will also treat customers poorly. This seminar will speak to both. It will begin with the principles of creating satisfied customers and finish with dealing with angry customers. Along the way, I will weave in principles of getting along with, and helping each other along the way.

Oscar Dominguez
(925) 671-4570
4071 Port Chicago Highway, Suite 250
Concord, CA 94520

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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.